FAQs

Product

It was important to us to only use high quality materials, such as GOTS-certified, 100% organic cotton fabrics. This means that they are free from harmful chemicals or dyes, and have been responsibly produced in accordance to globally recognised standards.

LFGB is a certification that is granted after silicone material passes a series of rigorous tests to affirm that it is safe for food contact, durable and free from odours. It is a standard imposed within Europe and is known to be stricter and more comprehensive than the regular FDA testings.

All items are machine-washable. Make sure to wash before use and wash with like colours. No ironing is required.

For extra care, pop them in a laundry bag, wash in cold water, on low cycle, and avoid the dryer to prevent stiffening of fabric. 

Kindly note that muslin cotton gets softer with use.

Our Soft Spot fabrics are made with double layered organic muslin cotton with high thread count and were given a pre-wash for added softness. We opt for the softest options available to us in every round of fabric or product sampling.

We do not include any paper invoices in your parcel.

Every order also comes with a greeting card. Leave your message under ‘Add a gift message’ located at the cart-out menu, if you would like us to write a message for you.

Our Soft Swaddles are designed to be versatile and big enough (120 x 120 cm) to be used as blankets, towels, changing mats, cot liners, nursing or stroller covers, making them handy pieces even when babies no longer need to be swaddled.

Shipping

We offer complimentary door to door shipping for all orders above S$100 delivered to addresses in Singapore. For orders under S$100, we charge a S$5 shipping fee. Standard delivery takes 2-3 working days upon order confirmation. A longer-than-usual lead time is to be expected during festive or sale seasons. 

Delivery hours are Monday - Saturday, 9am to 10pm. 

Yes we do! We ship within Asia for a charge between S$5-15, while international orders beyond Asia are charged a flat rate of S$50 (approximately 38 USD).

International delivery takes up to 10 working days upon order confirmation. Custom checks may result in a longer lead time. Kindly place your order only if you are comfortable with the lead time.

Exchange & Returns

We do not provide product exchanges to ensure that every product sent from us is new, clean and safe for babies. If the product you received is not what you ordered, drop us a note with your order number at hello@softspot.baby and we’ll assist you as soon as possible.