Shipping & FAQs

We offer complimentary door-to-door shipping for all orders above S$100 delivered to addresses in Singapore. For orders under S$100, a S$6 shipping fee will be applied. Standard delivery takes 2–3 working days upon order confirmation. A longer-than-usual lead time is to be expected during festive or sale seasons.  Delivery hours are Monday–Saturday, 9am to 10pm. 

Yes, we do! We offer COMPLIMENTARY shipping for orders above USD160 for most regions. For orders below USD160, a flat standard shipping charge applies:

Enter your address at checkout to view the exact shipping rate.

Please note that shipping fees covered or charged by Soft Spot do not include local taxes, customs or import duties. These additional charges may be applied by local customs based on each country’s regulations. 

Duties, taxes, customs and import fees vary by country and are not included in our shipping prices. International customers will be responsible for covering these charges.

Please contact your local customs office directly for the latest rates. Email us at hello@softspot.baby if you require assistance. 

If a parcel is refused, all return and redelivery charges must be covered by the customer.

To receive your items as soon as possible after placing your order, we recommend the following options:

1. Self-collect from our studio at 1002 Jalan Bukit Merah, #04-16, Singapore 159456.
   Collection hours: 10am–5pm, Monday to Friday, excluding public holidays.

2. Opt for same-day delivery at checkout, available at a flat rate of S$12. This option is available only for deliveries to a local Singapore address and for orders placed before 3pm on working days. Orders placed after 3pm will be delivered the next working day.

3. Shop from one of our retail stockists.

We do not offer product exchanges. This helps ensure that every item we send is clean and safe for use. If you receive an incorrect item, please email us at hello@softspot.baby with your order number, and we’ll assist you as soon as possible.

We kindly ask that any product-related issues be reported within 14 days of purchase. Items must be returned to our studio within 30 days of purchase so that we can conduct an accurate assessment and provide an appropriate resolution. All original product packaging and labels must remain intact for the item to be eligible.

Issues reported outside the timelines stated above will not be eligible for a return, replacement or other resolution.

Once your order has been confirmed, we are unable to accept any cancellations or amendments. We kindly ask that you review your order carefully before completing your purchase. Our team will assist on a best-effort basis.

If you would like to amend your gift message, please email us at hello@softspot.baby as soon as possible. Our team will assist on a best-effort basis.

We use high-quality materials such as organic cotton fabrics sourced from suppliers that hold internationally recognised certifications, including GOTS (Global Organic Textile Standard) and OEKO-TEX®, ensuring that the materials are responsibly processed and tested for harmful substances. Most of our essentials are made from 100% organic muslin cotton. They have also been pre-washed for added softness. 

We recommend machine washing in cold water on a gentle cycle with like colours. For extra protection, place your item in a laundry bag. Line dry where possible, and avoid high heat from the dryer to help preserve the softness and longevity of the muslin cotton. Always clean and dry your item thoroughly. Avoid leaving soiled fabric unwashed for more than a day.

We do not include paper invoices in our parcels.
Every gift order also comes with a greeting card. If you would like us to write a message for you, leave your message in the “Add a gift message” field in the cart menu.