FAQ

Product

It was important to us to only use the best and safest fabrics, and make products that are suitable for all babies or moms, even those with sensitive skin. With this in mind, you can expect that our cottons will always be GOTS and Oeko-Tex certified, and 100% organic. This means that they are free from harmful chemicals or dyes, and have been responsibly produced in accordance to globally recognised standards.

Our Soft Swaddles are designed to be versatile and big enough (120 x 120 cm) to be used as blankets, towels, changing mats, cot liners, nursing or stroller covers, making them handy pieces even when babies no longer need to be swaddled.

All items are machine-washable, there is no need to hand wash. Make sure to wash before use and wash with like colours. We like them soft and slightly crinkled, no ironing is required.

For extra care, pop them in a laundry bag and avoid the dryer to prevent stiffening of fabric. Use a baby-safe fabric conditioner for added softness.

Our Soft Swaddles are made with double layered organic cotton with high thread count and were given a pre-wash for added softness. They get softer with every wash.

We do not include an invoice in your parcel, so they are perfect for gifting.

Every order also comes with a greeting card. Leave your message under ‘Special Instructions’ at the checkout page if you would like us to write it for you!

Shipping

We offer complimentary Standard door to door shipping for all orders above S$50 delivered to a Singapore address. For orders under S$50, we charge a $3 shipping fee. Standard delivery takes 1-3 days upon order confirmation.

We also offer Expedited door to door shipping for a flat rate of $5. Expedited delivery will be delivered the next working day for all orders placed before 3pm. 

Delivery hours are Monday - Sunday, 9am to 10pm. 

Yes! We ship to Malaysia for a flat rate of S$10 via J&T and S$50 for all other international orders via DHL. All import duties and taxes will be borne by the recipient. 

Exchange & Returns

We do not provide product exchanges to ensure that every product sent from us is new, clean and safe for babies. If the product you received is not what you ordered, drop us a note with your order number at hello@softspot.baby and we’ll assist you as soon as possible.